Why?

It’s interesting you should ask… they’ve decided regular HDMI can’t support the 3D signal and so, I now also have to upgrade my $3,000 receiver I got for Christmas a few years ago to be able to process 3D HDMI. Oh it supports normal HDMI, just not 3D HDMI…

I wasn’t silent when they came to tell me I could not sync my iPhone with more than one computer without deleting my music. I wasn’t silent when I plugged said iPhone into an iPhone enabled radio that now doesn’t “support that accessory”. I wasn’t silent when I lost my save progress and my Platinum trophy in Assassin’s Creed II because their servers went down and they’re required to have an internet connection to in order to play.

I’m sick of these cruddy business practices. Isn’t it capitalism’s solution that there should be a great product by an honest and true company that I can support with my hard earned money? Well, the last place I seem to be able to find those companies (like BeyondCompare3, Dwarf Fortress, 37Signals, etc.) is on the internet and even that they want to crud up with a tiered speed structure (thanks Google and Verizon for not being evil).

Am I the only one fed up? Where’s the honest business man supposed to fit into this?  Maybe I’m not loud enough, I’m just not sure how to get any louder.

• MindBody Online
• Etna Interactive
• Level Studios
• Shopatron
• Experts-Exchange
• TechXpress
• State Seven
• AP Logic
• Elements Inc
• Refresh Media

Good luck and happy job hunting!

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You are being transferred to another Agent. Please stand by…

Alvie has joined this session!

Connected with Alvie. Your reference number for this chat session is 2380944.

Alvie: Welcome to Microsoft Customer Service chat. How may I help you?

Alvie: This chat service is designed to assist you with site navigation, technical support case submission, and customer service questions. If you need technical support, I can provide you with your support options or help you submit your case to the appropriate support professional who can work with you to resolve your issue.

Kelsey: Hi! I have a question regarding my grandmother’s hotmail account…

Kelsey: She doesn’t understand quite what’s going on, so I am attempting to help fix it for her.

Kelsey: Someone hacked into her email account, and is now spamming people from her contact list.

Kelsey: She cannot regain access to her account.

Kelsey: I have tried several times to change the password for her, but I get an error message every time.

Kelsey: I have even waited the 24 hours before trying again.

Kelsey: All of my information I am using is directly from her, and is accurate.

Kelsey: How can I recover her email account for her?

Alvie: Thank you Kelsey for all this information provided.

Alvie: For Hotmail issues, you may go to our support website that may help this issue resolve on your own. The website that you can go to is support.live.com.

Kelsey: I have tried that site. It has not helped. I need a Customer Service Representative to help resolve this please

Kelsey: That site offers three ways to help recover a compromised account. I have tried all three. None of them have worked.

Alvie: Unfortunately, we do not have phone support for hotmail accounts because it involves very confidential information and Microsoft is prohibited by Federal Law for this type of issues.

Kelsey: So I discovered. They make it impossible to find a person to help!

Kelsey: So if I cannot talk to a real live person, how am I supposed to resolve this??

Alvie: On that site, you can submit an incident online and someone from hotmail team will respond to you within 24 hours.

Kelsey: I tried that. It would not let me complete the report.

Alvie: For those spam mails sent to the contacts of your grandmother. Please tell the recipients of the mail to create a reply email and please cc this email address: abuse@microsoft.com.

Alvie: I am really sorry Kelsey, we don’t have phone support for Hotmail issues.

Kelsey: Why would that help? If I reply, won’t the spammer know that they have found a live email address?

Alvie: The email address of that spammer will be already blocked from sending emails to those contact lists.

Kelsey: By whom?

Kelsey: And what if I can get my grandmother’s email account back? Will that mean that she will also be blocked from emailing people on her contact list?

Alvie: By hotmail support. It is automatically generated in the system that the email address of that spammer will already be blocked.

Alvie: No. Only the email address or the source of that spam email will be blocked.

Alvie: You can post your question on that site. There is also a forum site at support.live.com

Kelsey: You know, salvaging her email address really isn’t all that important. If I can salvage her contact list though, I could import it into another email provider, like gmail. Do you know if there is a way to do that? To just save her contact list and export it?

Alvie: I am sorry Kelsey, I am not technically trained. I am afraid I could not be able to provide an answer to that question.

Kelsey: Ok. You have clearly tried to help, thank you.

Alvie: You are most welcome. Is there anything else?

Kelsey: Do you know what Federal law it is that prohibits Hotmail from providing phone support?

Alvie: It is a US Federal Law.

Kelsey: Can you please specify which law that is?

Alvie: I am sorry I do not have that specific information.

Kelsey: Who provided you with the information that there was a law at all?

Alvie: There is a law on invasion of privacy, Kelsey and that is in Federal law. Microsoft is not allowed to invade that privacy of our customers.

Kelsey: By providing phone support?

Alvie: Yes Kelsey.

Kelsey: Can you please give me the citation for this US Federal Code?

Alvie: I am sorry I do not have that information here right now.

Alvie: I am sorry we don’t have phone support for hotmail issues.

Kelsey: It seems like there may not actually be a law, right Alvie?

Kelsey: Can you please provide me with a Microsoft Customer Service phone number.

Kelsey: That is the last thing I need today.

Alvie: I cannot agree on you for that matter. I am just following policy here at Microsoft.

Alvie: Sure, the phone number you can call is 1-800-936-5700 option 0. Business hours is from 6 am – 3 pm, PST, Saturday and Sunday.

Kelsey: Ok. That is all.

Alvie: Ok. Thank you for using Microsoft Customer Service chat. Have a great day.

Alvie has left this session!

The session has ended!

Someone over at Mozilla had noticed this problem about how to save a complete webpage in Firefox and posted it. If you’re like me, and this didn’t work for initially, you’ll need to go also download the Nightly Tools Build and then download/install the Save Complete. The Nightly Tools Build will allow you to authorize the Save Complete and go along your merry way.

First, select all your files you wish to edit and send them to vim and the buffer:

Then type what files within those you want to parse by. In this case I want all of them so I just specify:
:args *.html

This will search all files ending in “.html”.

Then I want to substitute a specific word with another:
:argdo %s/>Enterprise solutionsEnterprise services

If you're using svn, you'll see a nice visual of all the files changed at the end as in my screenshot above.

X-Core-Value: 10. Be Humble
X-Recruiting: If you're reading this, maybe you should be working at Zappos instead. Check out jobs.zappos.com

Who else but Zappos would recruit inside custom header tags?

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  1. Describe your project and post it 100% free
  2. Get estimates from qualified pros in your area
  3. Pick the best based on quality, reputation and price
• Select Cuts Off Options In IE (Fix) | CSS-Tricks – I think the problem is fairly obvious here. If you set a static width on the <select> element, any <option> elements that are wider get cut of in IE 7 and below. There is no good CSS solution for this that I can come up with or find. It has been tackled with JavaScript a number of ways.
• striving to be delicious: update 2/23 – Wonderfully detailed character artwork for The Wheel of Time series of books written by Robert Jordan.
• Font Squirrel | Create Your Own @font-face Kits – Usage: Click the "Add Fonts" button and select all the TTF and OTF fonts you want in the @font-face kit. Choose your option then click the download button at the bottom. Voila! See the release notes below for updates. The download button won't appear until you check the agreement box.
• Big Cartel – Simple shopping cart for artists, designers, bands, record labels, jewelry, crafters – Big Cartel is where artists set up shop. We provide clothing designers, bands, jewelry makers, crafters, and other artists with their own customizable store to sell their stuff online.
• Browser Sandbox – Run any browser from the web – Run different web browsers from the web.
• Project Management and Collaboration Suite – Goplan – Goplan is an online project management and team collaboration platform. Companies use Goplan to manage their projects and as a way to keep everyone in the loop.

  There are countless other project management solutions on the internet today. But we believe we've combined the best interface with the best set of features, in order to create a platform that is not only useful, but a joy to use.

  The video on the right showcases pieces of our user interface and functionality. But we all know a video is only a video, so every account on Goplan includes a 30 day free trial so you can see (and use) the real thing.

• WordPress › Theme My Login « WordPress Plugins – This plugin themes the WordPress login, registration and forgot password pages according to your current theme. It replaces the wp-login.php file by using a page template from your theme. Also includes a widget for sidebar login.
• Lawnchair – Sorta like a couch except smaller and outside, also, a client side JSON document store. Perfect for webkit mobile apps that need a lightweight, simple and elegant persistence solution.
• Selenium web application testing system – Selenium is a suite of tools to automate web app testing across many platforms. Contains a Firefox add-on to record clicks, typing and other actions to make a test which you can play back in your browser. Remote Control allows you to run tests in multiple browsers across multiple platforms. Grid allows you to run tests in parallel.
• Design Vineyard – 707-947-3007 – Services – Wine website design, winery mobile optimized website design, e-commerce for wineries, social media, blog, email template design, web hosting, web application development, web apps – Web Design Napa, California – A brilliantly clear set up for website pricing and examples of what that website will look like.
• Introducing EnhanceJS: A smarter, safer way to apply progressive enhancement | Filament Group, Inc., Boston, MA – Introducing EnhanceJS, a JavaScript framework designed specifically to deliver a usable experience to the widest possible audience, by testing the browser to determine whether it is capable of correctly supporting a range of essential CSS and JavaScript properties, and delivering features only to those that pass the test.
• Case-Mate: I Make My Case – A website for designing your own iPhone case
• HTML-Ipsum – Handy website that has pre-coded html solutions with lorem ipsum dolor text already injected within it.
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• Quentin Tarantino Tribute Posters | Uncrate –
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• The Easiest Way to Build your First iPhone App | Nettuts+ – Mobile websites have come a long way, but if you want to take full advantage of a smartphone's hardware, or get listed in the iTunes App Store, you need to compile your code. In this tutorial, we'll show you how to create a mobile web app with an iPhone look and feel using jQTouch, then turn it into a native iPhone app using Phonegap. No Objective-C necessary.

Here are the supported conditional mark ups for each version of IE:

height: 200px; /* normal browsers */
_height: 300px; /* IE6 */
.height: 250px; /* IE7 */
*height: 350px; /* All IEs */

The problem with Flash is that in its current state it requires a site to double the code/content (HTML + XML) in order to serve appropriate content to all viewers. Armando asked how Flash works with Screen Readers and Search engines and the answer was the same: [We have API calls available for those technologies, it’s up to them to use them]. This tells me the Flash team doesn’t understand the problem nor are they willing to be a part of the solution, only shift the blame if said site doesn’t perform the way it’s supposed to.

What is Flash supposed to do?  Flash needs to be able to sit on top of a functional (consumable by all media, data driven, visual or auditorial) metadata content layer: HTML.  Why you ask?  It’s the only method of data delivery that is consumable by all things “web.”  Having the content in a central location gives two massive benefits that I have yet to see the Flash community answer with any semblance of assurance: How do you (the consumer) determine which content is more important Flash+XML or HTML?  Search engines (the single largest internet consumers) and if you have a screen reader would read BOTH and divide the value of the data between both sources.  Search rankings suffer as the value associated with a site is divided equally between the two sources of information and screen readers end up having to dive into and duplicate content to the listener.  Neither is an answer to the problem and in my opinion creates more problems than we had before.  We’ve already see Flash/HTML site solutions drop in SERPs due to the Link Juice be divided between the two links (one flash, the other html).  Rand Fishkin pointed this out in both the new book and his article referenced by Armando.

Flash should act as a substitute for CSS/Javascript and happily sit above the HTML. What Armando should have asked Justin is “Why is this so hard to achieve and what is Flash (Adobe) doing to help internet consumers simplify their data consumption?” And the answer is Flash is trying to create its own “browser”: Air. Why? Another good question for Armando but I believe they see the writing on the wall: Flash is a dying solution to rich multimedia on the web. They’re focusing their efforts on creating a new delivery method. Maybe the right move? Maybe not, only time will tell. Personally I’d like to see them embrace their role as a substitute for CSS/Javascript and push rich web multimedia by providing lightweight fast answers for questions CSS/Javascript can’t answer across all browsers. But what do I know…

I currently have one Air app (Tweetdeck) installed on my computer and it takes up almost as much memory as my browser does with 20 tabs open. Yes, that’s around 250mb of RAM to get… 140 characters of text. Delivery method outlook? Not great.